Using Information to Develop a Culture of Customer Centricity

• Author : David Loshin,Abie Reifer
• Publisher : Elsevier
• Release : 22 November 2013

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

• Author : David Loshin,Abie Reifer
• Publisher : Unknown
• Release : 23 March 2023

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

• Author : Núria Braulio Gil,Josep Curto Díaz
• Publisher : Editorial UOC
• Release : 01 January 2015

Las organizaciones han usado estrategias, como la inteligencia de negocio, para tomar mejores decisiones a partir de los datos. Actualmente, en la era de los datos, nuestros clientes son más inteligentes, están más informados y ya no son tan leales con nuestra marca. Esperan experiencias inolvidables y profundamente personalizadas en cada una de las interacciones con nuestra organización. Como resultado, las organizaciones están obligadas a transformar sus estrategias para conocer mejor las necesidades y preferencias

• Author : Mohammad S. Obaidat
• Publisher : Springer
• Release : 26 October 2017

This book constitutes the refereed proceedings of the 13th International Joint Conference on E-Business and Telecommunications, ICETE 2016, held in Lisbon, Portugal, in July 2016. ICETE is a joint international conference integrating four major areas of knowledge that are divided into six corresponding conferences: International Conference on Data Communication Networking, DCNET; International Conference on E-Business, ICE-B; International Conference on Optical Communication Systems, OPTICS; International Conference on Security and Cryptography, SECRYPT; International Conference on Signal Processing and Multimedia, SIGMAP; International Conference on Wireless

• Author : Greg H. Parlier,Federico Liberatore,Marc Demange
• Publisher : Springer Nature
• Release : 30 August 2022

This book includes extended and revised versions of selected papers from the 9th and 10th edition of the International Conference on Operations Research and Enterprise Systems (ICORES 2020 and ICORES 2021). ICORES 2020 was held in Valletta, Malta from 22 – 24 of February 2020, and ICORES 2021 was held as an online event due to the Covid-19 pandemic, from 4 – 6 of February 2021. The 11 full papers included in this book were carefully reviewed and selected from 132 submissions. The ICORES 2020 and 2021 book contains extended and revised version of proceedings papers

• Author : Robert W. Palmatier,Christine Moorman,Ju-Yeon Lee
• Publisher : Edward Elgar Publishing
• Release : 23 March 2023

Drawing on the expertise of leading marketing scholars, this book provides managers and researchers with insights into the fundamentals of customer centricity and how firms can develop it. Customer centricity is not just about segmentation or short-term marketing tactics. Rather, it represents an organization-wide philosophy that focuses on the systematic and continuous alignment of the firm’s internal architecture, strategy, capabilities, and offerings with external customers.

• Author : Lohento, Ken,Sotannde, Motunrayo
• Publisher : CTA
• Release : 04 December 2019

This interpretative phenomenological research focuses on youth-led companies offering digital services to the agrofood sector in West Africa. Youth is considered as per the African Union definition: individuals aged between 15 and 35 years old. Our research questions were to understand the business models adopted by these start-ups; how their business models and business model innovation lead to business success; other key drivers that can support the achievement of success. With this study, we aim to contribute to the limited existing body

• Author : Ahmad, Muneer,Zaman, Noor
• Publisher : IGI Global
• Release : 01 April 2022

The recent advancement of industrial computerization has significantly helped in resolving the challenges with conventional industrial systems. The Industry 4.0 quality standards demand smart and intelligent solutions to revolutionize industrial applications. The integration of machine intelligence and internet of things (IoT) technologies can further devise innovative solutions to recent industrial application issues. Empowering Sustainable Industrial 4.0 Systems With Machine Intelligence assesses the challenges, limitations, and potential solutions for creating more sustainable and agile industrial systems. This publication presents recent intelligent systems for

• Author : Richard Fletcher,Heather Crawford
• Publisher : Pearson Higher Education AU
• Release : 28 August 2013

International Marketing, 6e is written from a wholly Australasian perspective and covers issues unique to local marketers and managers looking towards the Asia–Pacific region, the European Union, and beyond. It presents a wide range of contemporary issues faced by subsidiaries of multinational enterprises (MNEs) as well as small and medium scale enterprises (SMEs), mainly exporters, which make up the vast bulk of firms involved in international business in the Australasian region. International Marketing, 6e clearly demonstrates the links between

• Author : Milford Henrick
• Publisher : Unknown
• Release : 06 March 2021

Why do so many companies struggle to get customer-centricity right? The most common, and perhaps the greatest, barrier to customer-centricity is the lack of a customer-centric organizational culture. At most companies, the culture remains product-focused or sales-driven, or customer-centricity is considered a priority only for certain functions such as marketing. To successfully implement a customer-centric strategy and operating model, a company must have a culture that aligns with them -- and leaders who deliberately cultivate the necessary mindset and values

• Author : Paolo Guenzi,Susi Geiger
• Publisher : Bloomsbury Publishing
• Release : 16 September 2017

Sales Management offers a global perspective on the opportunities and issues facing today's sales managers. Current textbooks have failed to move beyond the US context; Sales Management provides unique access to European and international experts, with globally relevant case studies.

• Author : Mark W. Johnston,Greg W. Marshall
• Publisher : Routledge
• Release : 02 May 2013

In this latest edition of Sales Force Management, Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, solidifying the book's position globally as the leading textbook in the field. It’s a contemporary classic, fully updated for modern sales management practice. Including the Churchill, Ford, and Walker approach, the new edition also features: A strong focus on leadership, technology, innovation, ethics, and global business New material integrated throughout the book

• Author : International Engineering Consortium
• Publisher : Intl. Engineering Consortiu
• Release : 23 March 2023

An indispensable reference publication for telecommunication and information-industry professionals. Each year, the IEC brings together into one unique resource the most current thinking and practical experience of industry leaders around the world on a variety of topics facing their areas of specialization. This 700+ page reference tool is a must for executives, managers, engineers, analysts, and educators in all sectors of today's changing information industry.

• Author : Maxine Melling,Joyce Little
• Publisher : Facet Publishing
• Release : 23 March 2023

As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form

• Author : International Engineering Consortium
• Publisher : Intl. Engineering Consortiu
• Release : 23 March 2023

An in-depth piece that focuses on how companies can migrate their traditional networks to broadband—yet support new services without sacrificing the quality or profitability of either—this guide discusses which technology should be deployed and what the network impact of delivering such emerging services is.