House of Commons Committee of Public Accounts Charges for Customer Telephone Lines HC 617

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  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Pages : 48 pages
  • ISBN : 9780215063427
  • Rating : /5 from reviews
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Download or Read online House of Commons Committee of Public Accounts Charges for Customer Telephone Lines HC 617 full in PDF, ePub and kindle. this book written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office which was released on 11 November 2013 with total page 48 pages. We cannot guarantee that House of Commons Committee of Public Accounts Charges for Customer Telephone Lines HC 617 book is available in the library, click Get Book button and read full online book in your kindle, tablet, IPAD, PC or mobile whenever and wherever You Like. Telephone services are a vital part of government support, accounting for 43% of all customer contacts. But departments are continuing to make extensive use of higher rate phone numbers for customer telephone lines despite the fact that many people are put off calling as a result. The most vulnerable callers, on the lowest incomes, face some of the highest charges. Costs to callers are even higher because the caller has to endure long waiting times and poor customer service. In the face of this evidence we welcome the Cabinet Office's acknowledgement that it was "inappropriate" for vulnerable citizens to pay a substantial charge to access public services and its commitment to establish best practice in this field and ensure it is followed across government

House of Commons Committee of Public Accounts Charges for Customer Telephone Lines HC 617

House of Commons   Committee of Public Accounts  Charges for Customer Telephone Lines   HC 617
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 11 November 2013
GET THIS BOOK House of Commons Committee of Public Accounts Charges for Customer Telephone Lines HC 617

Telephone services are a vital part of government support, accounting for 43% of all customer contacts. But departments are continuing to make extensive use of higher rate phone numbers for customer telephone lines despite the fact that many people are put off calling as a result. The most vulnerable callers, on the lowest incomes, face some of the highest charges. Costs to callers are even higher because the caller has to endure long waiting times and poor customer service. In the

House of Commons Committee of Public Accounts BBC Severance Packages HC 476

House of Commons   Committee of Public Accounts  BBC Severance Packages   HC 476
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 16 December 2013
GET THIS BOOK House of Commons Committee of Public Accounts BBC Severance Packages HC 476

In the three years to December 2012, the BBC gave 150 senior managers severance payments totalling £25 million. The BBC paid more salary in lieu of notice than it was obliged to in 22 of the 150 severance payments for senior managers in the three years to December 2012, at a cost of £1.4 million. It is unacceptable for the BBC, or any other public body, to give departing senior managers huge severance payments that far exceed their contractual entitlements. Some of the justifications put forward by

House of Commons Committee of Public Accounts Whole of Government Accounts 2011 12 HC 667

House of Commons   Committee of Public Accounts  Whole of Government Accounts 2011 12   HC 667
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 12 December 2013
GET THIS BOOK House of Commons Committee of Public Accounts Whole of Government Accounts 2011 12 HC 667

The Whole of Government Accounts for 2011-12 presents the combined financial activities of some 3,000 organisations. It provides vital data on which Government needs to act. Key issues have been identified, such as the £19.4 billion liability for clinical negligence claims. But it is frustrating to see other issues seemingly ignored in long-term policy making and spending decisions. In one year, the public sector was defrauded of over £20 billion and the tax gap rose to £35 billion. The financial liabilities for dealing with

House of Commons Committee of Public Accounts Student Loan Repayments HC 886

House of Commons   Committee of Public Accounts  Student Loan Repayments   HC 886
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 14 February 2014
GET THIS BOOK House of Commons Committee of Public Accounts Student Loan Repayments HC 886

There is at present around £46 billion of outstanding student loans on the Government's books, and this figure is set to rise dramatically to £200 billion by 2042 (in 2013 prices). By 2042 there will be an estimated 6.5 million borrowers of student loans. At the same time estimates for the amount of loans that will not be repaid are also rising and the Government assumes that 35-40% of outstanding loans will never be repaid. That is some £16 billion to £18 billion on the current debt of £46

House of Commons Committee of Public Accounts Emergency Admissions to Hospital HC 885

House of Commons   Committee of Public Accounts  Emergency Admissions to Hospital   HC 885
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts,Margaret Hodge
  • Publisher : The Stationery Office
  • Release : 04 March 2014
GET THIS BOOK House of Commons Committee of Public Accounts Emergency Admissions to Hospital HC 885

Nearly one fifth of consultant posts in emergency departments were either vacant or filled by locums in 2012. Neither the Department nor NHS England have a clear strategy to tackle the shortage of A&E consultants and there is too much reliance on temporary staff to fill gaps. The Committee raised the possibility of paying consultants more to work at struggling hospitals. Greater use in A&E of consultants from other departments could also be made, or mandate that all trainee

House of Commons Committee of Public Accounts HMRC Tax Collection Annual Report Accounts 2012 13 HC 666

House of Commons   Committee of Public Accounts  HMRC Tax Collection  Annual Report   Accounts 2012 13   HC 666
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 19 December 2013
GET THIS BOOK House of Commons Committee of Public Accounts HMRC Tax Collection Annual Report Accounts 2012 13 HC 666

In pursuing unpaid tax, HMRC has not clearly demonstrated that it is on the side of the majority of taxpayers who pay their taxes in full. Last year the Department collected less tax in real terms than it managed to collect in 2011-12. This was despite the stated ambition to crack down on tax avoidance. The tax gap as defined by HMRC did not shrink, but in 2011-12 grew to £35 billion. Furthermore, this figure does not include all the tax

House of Commons Committee of Public Accounts Access to Clinical Trial Information and the Stockpiling of Tamiflu HC 295

House of Commons   Committee of Public Accounts  Access to Clinical Trial Information and the Stockpiling of Tamiflu   HC 295
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 03 January 2014
GET THIS BOOK House of Commons Committee of Public Accounts Access to Clinical Trial Information and the Stockpiling of Tamiflu HC 295

The report Access To Clinical Trial Information And The Stockpiling Of Tamiflu (HC 295) examines two separate but connected issues; the routine withholding of clinical trial information from doctors and researchers, and the effectiveness of stockpiling of Tamiflu during an influenza pandemic. The full results of clinical trials are being routinely and legally withheld from doctors and researchers by the manufacturers of medicines. The ability of doctors, researchers and patients to make informed decisions about treatments is being undermined. Regulators and

House of Commons Public Accounts Committee The Border Force Securing the Border HC 663

House of Commons   Public Accounts Committee  The Border Force  Securing the Border   HC 663
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 10 December 2013
GET THIS BOOK House of Commons Public Accounts Committee The Border Force Securing the Border HC 663

The Border Force's 7,600 staff operate immigration and customs controls at 138 air, sea and rail ports across the UK. It has a budget of £604 million for 2013-14, but is facing cuts. It has had to prioritise passenger checks at the expense of its other duties thereby weakening security at the border by neglecting other duties, such as the examination of freight for illicit goods, and checks in Calais on lorries to detect concealed illegal entrants. It was not able to meet

HC 1141 The Work of the Committee of Public Accounts 2010 15

HC 1141   The Work of the Committee of Public Accounts 2010 15
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 28 March 2015
GET THIS BOOK HC 1141 The Work of the Committee of Public Accounts 2010 15

This report summarises the key areas of the Committee's work over the past five years. It draws out the areas where progress has been made and where their successors might wish to press in future. The Committee has assiduously followed the taxpayer's pound wherever it was spent. Since 2010 they held 276 evidence sessions and published 244 unanimous reports to hold government to account for its performance. 88% of their recommendations were accepted by departments. In many cases they successfully secured substantial changes, for

Ministry of Justice and National Offender Management Service Managing the Prison Service HC 1001

Ministry of Justice and National Offender Management Service  Managing the Prison Service   HC 1001
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts,Margaret Hodge
  • Publisher : The Stationery Office
  • Release : 25 April 2014
GET THIS BOOK Ministry of Justice and National Offender Management Service Managing the Prison Service HC 1001

The National Offender Management Service (the Agency) is responsible for the prison system in England and Wales which holds around 84,000 prisoners. The prison estate consists of some 130 prisons of varying layout, geographical location, age and state of repair. The main factor behind the Agency's estate strategy, of closing small costly prisons and building new accommodation that is cheaper to run, is the need to make recurring savings. Under the strategy, the Agency had by the end of 2013, closed 13 prisons and

COMPASS Provision of Asylum Accommodation HC 1000

COMPASS  Provision of Asylum Accommodation   HC 1000
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts,Margaret Hodge
  • Publisher : The Stationery Office
  • Release : 24 April 2014
GET THIS BOOK COMPASS Provision of Asylum Accommodation HC 1000

At any one time the Home Office (the Department) provides accommodation for around 23,000 destitute asylum seekers awaiting the outcome of their application to remain in the UK. The cost of providing this accommodation in 2011-12 was £150 million. In March 2012 the Department decided to introduce a new delivery model involving fewer and bigger housing providers than under previous contracts. There are now six regional contracts (known collectively as COMPASS), delivered by three prime contractors (G4S, Serco and Clearel, each of

The Rural Broadband Programme HC 834

The Rural Broadband Programme   HC 834
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts,Margaret Hodge
  • Publisher : The Stationery Office
  • Release : 01 April 2014
GET THIS BOOK The Rural Broadband Programme HC 834

The Government has failed to deliver meaningful competition in the procurement of its £1.2 billion rural broadband programme, leaving BT effectively in a monopoly position. Despite warnings the Department for Culture, Media and Sport has allowed poor cost transparency and the lack of detailed broadband rollout plans to create conditions whereby alternative suppliers may be crowded out. Whilst BT claims it is making further concessions, this is not impacting on rural communities. Local authorities are still contractually prevented from sharing information

Programmes to Help Families Facing Multiple Challenges HC 668

Programmes to Help Families Facing Multiple Challenges   HC 668
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts,Margaret Hodge
  • Publisher : The Stationery Office
  • Release : 04 April 2014
GET THIS BOOK Programmes to Help Families Facing Multiple Challenges HC 668

In this report the Public Accounts Committee examines DCLG and DWP's programmes to help families facing multiple challenges. In 2006, the Government estimated that there were 120,000 families in England facing multiple challenges, such as unemployment and poor housing, crime and antisocial behaviour. The estimated cost to the taxpayer of providing services to support these families is £9 billion a year, of which £8 billion is spent reacting to issues and £1 billion in trying to tackle them. In 2012, DCLG and DWP each introduced separate

HC 1114 Probation Landscape Review

HC 1114   Probation  Landscape Review
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 20 May 2014
GET THIS BOOK HC 1114 Probation Landscape Review

The Ministry of Justice is implementing wholesale changes to how rehabilitation services for offenders are delivered in England and Wales on a highly ambitious timescale. It intends to introduce new private and voluntary providers, bring in a payment by results system, create a new National Probation Service and extend the service to short-term prisoners in a very short time period. This is very challenging and this report sets out a number of risks that need to be managed. The probation

HC 1110 Promoting Electronic Growth Locally

HC 1110   Promoting Electronic Growth Locally
  • Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
  • Publisher : The Stationery Office
  • Release : 16 May 2014
GET THIS BOOK HC 1110 Promoting Electronic Growth Locally

Despite the large sums available for promoting economic growth locally, little money has actually reached businesses. Of the £3.9 billion that has been allocated in total to these initiatives, only nearly £400 million had made it to local projects by the end of 2012-13. Under the Regional Growth Fund, the largest of the schemes, the Departments will need to spend £1.4 billion this year, compared to the £1.2 billion spent over the previous three years. Some £1 billion of the remaining £3.5 billion allocated to initiatives