Digital Service Delivery in Africa

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  • Author : Ogechi Adeola
  • Publisher : Springer Nature
  • Pages : 355 pages
  • ISBN : 3030839095
  • Rating : /5 from reviews
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Download or Read online Digital Service Delivery in Africa full in PDF, ePub and kindle. this book written by Ogechi Adeola and published by Springer Nature which was released on 07 February 2022 with total page 355 pages. We cannot guarantee that Digital Service Delivery in Africa book is available in the library, click Get Book button and read full online book in your kindle, tablet, IPAD, PC or mobile whenever and wherever You Like. The dynamics of the world’s pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations—particularly those in the service sector—to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa’s private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.

Digital Service Delivery in Africa

Digital Service Delivery in Africa
  • Author : Ogechi Adeola,Jude N. Edeh,Robert E. Hinson,Fulufhelo Netswera
  • Publisher : Springer Nature
  • Release : 07 February 2022
GET THIS BOOK Digital Service Delivery in Africa

The dynamics of the world’s pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations—particularly those in the service sector—to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery

Digital Business in Africa

Digital Business in Africa
  • Author : Ogechi Adeola,Jude N. Edeh,Robert E. Hinson
  • Publisher : Springer Nature
  • Release : 31 July 2022
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This edited volume seeks to examine how enterprises in Africa can utilize digital technologies and innovations in creating value for their customers and clients in order to increase effectiveness and efficiency. Through social media, businesses are increasingly reaching and engaging their customers in several ways and so enterprises in Africa must harness the opportunities in the digital space if they want to remain competitive, earn profit, and meet their customers’ needs. Accordingly, this book looks at how digital technologies are

The Last Digital Frontier

The Last Digital Frontier
  • Author : Brian ASINGIA
  • Publisher : The Pearl Dream, Inc.
  • Release : 01 July 2019
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The Last Digital Frontier: The History and Future of Science and Technology in Africa. This book tells a long overdue and timeless story of the rise of mankind in Africa, uncovers inventions and innovations across the continent throughout time, and paints a forecast of its digital revolution in the 21st century and beyond.The book provides a compelling historic and forward-looking exploration of “the last digital frontier” of access and inclusion, Africa, and its potential to lead, host, and create

Digital innovation strategy for agrifood systems in Africa

Digital innovation strategy for agrifood systems in Africa
  • Author : Food and Agriculture Organization of the United Nations
  • Publisher : Food & Agriculture Org.
  • Release : 11 February 2022
GET THIS BOOK Digital innovation strategy for agrifood systems in Africa

Achieving Zero Hunger, defeating poverty and accelerating sustainable inclusive growth are key objectives pursued by the African continent, particularly in the framework of the UN Agenda 2030 and the African Union Agenda 2063. However, the region has been facing persistent challenges resulting in high levels of food and nutrition insecurity, rampant poverty, environmental threats, underperformance of the agrifood sector, unemployment and under-employment for young (male and female) people, especially in rural areas. Addressing the challenges and seizing the available opportunities require news

OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese Speaking Countries and Timor Leste

OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese Speaking Countries and Timor Leste
  • Author : OECD
  • Publisher : OECD Publishing
  • Release : 30 November 2018
GET THIS BOOK OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese Speaking Countries and Timor Leste

The public sectors of African Portuguese-speaking countries and Timor-Leste (PALOP-TL) have made significant progress in mobilising digital technologies to promote internal efficiency, simplify government procedures and improve the delivery of public services.

Scaling Up Disruptive Agricultural Technologies in Africa

Scaling Up Disruptive Agricultural Technologies in Africa
  • Author : Jeehye Kim,Parmesh Shah,Joanne Catherine Gaskell,Ashesh Prasann
  • Publisher : World Bank Publications
  • Release : 16 July 2020
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This study—which includes a pilot intervention in Kenya—aims to further the state of knowledge about the emerging trend of disruptive agricultural technologies (DATs) in Africa, with a focus on supply-side dynamics. The first part of the study is a stocktaking analysis to assess the number, scope, trend, and characteristics of scalable disruptive technology innovators in agriculture in Africa. From a database of 434 existing DAT operations, the analysis identified 194 as scalable. The second part of the study is a

Health Service Marketing Management in Africa

Health Service Marketing Management in Africa
  • Author : Robert Hinson,Kofi Osei-Frimpong,Ogechi Adeola,Lydia Aziato
  • Publisher : CRC Press
  • Release : 16 December 2019
GET THIS BOOK Health Service Marketing Management in Africa

Health Service Marketing Management in Africa (978-0-429-40085-8, K402492) Shelving Guide: Business & Management / Marketing Management The application of marketing to healthcare is a fascinating field that will likely have more impact on society than any other field of marketing. It’s been theorized that an intrinsically unstable environment characterizes this very relevant emerging field, hence raising new questions. Changing regulations, discoveries, and new health treatments continuously appear and give rise to such questions. Advancements in technology not only

Critical Perspectives on Diversity Equity and Inclusion in Marketing

Critical Perspectives on Diversity  Equity  and Inclusion in Marketing
  • Author : Gbadamosi, Ayantunji
  • Publisher : IGI Global
  • Release : 20 May 2022
GET THIS BOOK Critical Perspectives on Diversity Equity and Inclusion in Marketing

Marketers have attracted criticism from advocates of marketing ethics for not giving equal attention to all consumers. In other contexts, other nomenclatures such as “less privileged” or “low-income consumers” are being used to describe consumers. However, a critical view of the scope of the disadvantaged consumers shows that it is beyond having limited income and encapsulates all forms of limitations that prevent full inclusion in marketplace opportunities. Critical Perspectives on Diversity, Equity, and inclusion in Marketing focuses on exploring diversity,

Public Sector Transformation through E Government

Public Sector Transformation through E Government
  • Author : Vishanth Weerakkody,Christopher G. Reddick
  • Publisher : Routledge
  • Release : 12 November 2012
GET THIS BOOK Public Sector Transformation through E Government

Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government’s potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions

Digital Innovations Business and Society in Africa

Digital Innovations  Business and Society in Africa
  • Author : Richard Boateng,Sheena Lovia Boateng,Thomas Anning-Dorson,Longe Olumide Babatope
  • Publisher : Springer Nature
  • Release : 01 January 2022
GET THIS BOOK Digital Innovations Business and Society in Africa

For African enterprises, entrepreneurs and governments to take full advantage of new digital opportunities, they need a shared strategic understanding of where they are, what they have, and what they may need to have for the future. This book presents this shared strategic vision to guide future coordinated actions of African enterprises, entrepreneurs, consumers/citizens and governments in using new and emerging digital technologies. It showcases how consumers/citizens, entrepreneurs, organisations, institutions and governments are leveraging new and emerging digital

Status of digital agriculture in 47 sub Saharan African countries

Status of digital agriculture in 47 sub Saharan African countries
  • Author : Food and Agriculture Organization of the United Nations,International Telecommunication Union
  • Publisher : Food & Agriculture Org.
  • Release : 07 January 2022
GET THIS BOOK Status of digital agriculture in 47 sub Saharan African countries

Sub-Saharan Africa is uniquely positioned significantly increase its current agricultural productivity to lift the region’s more than 400 million people out of extreme poverty and improve the livelihood of approximately 250 million smallholder farmers and pastoralists in the region. To achieve that, substantive digital transformation of the agriculture sector is required through improved infrastructure and increased access to and use of digital technologies for agriculture. To improve the current understanding of sub-Saharan Africa’s digital agriculture landscape, the Food and Agriculture

Public Administration in Africa

Public Administration in Africa
  • Author : Shikha Vyas-Doorgapersad,Lukamba-Muhiya. Tshombe,Ernest Peprah Ababio
  • Publisher : Routledge
  • Release : 25 September 2017
GET THIS BOOK Public Administration in Africa

With contributions from leading regional scholars, Public Administration in Africa: Performance and Challenges examines the complexities of the art of governance from the unique African perspective. The editors bring together a cohesive study of the major issues and regions by taking an analytic approach with the strong problem-solution application. Regions addressed range from South Africa, Congo, Uganda, Nigeria, Ghana, Mauritius, and Botswana. Themes include colonialism, reform, poverty, economy, decentralization, financing, media, political structures, and more. Beginning with an analysis of

Africa s Development Dynamics 2021 Digital Transformation for Quality Jobs

Africa   s Development Dynamics 2021 Digital Transformation for Quality Jobs
  • Author : African Union Commission,OECD
  • Publisher : OECD Publishing
  • Release : 19 January 2021
GET THIS BOOK Africa s Development Dynamics 2021 Digital Transformation for Quality Jobs

Africa’s Development Dynamics uses lessons learned in the continent’s five regions – Central, East, North, Southern and West Africa – to develop policy recommendations and share good practices. Drawing on the most recent statistics, this analysis of development dynamics attempts to help African leaders reach the targets of the African Union’s Agenda 2063 at all levels: continental, regional, national and local.

The Digitalisation of African Agriculture Report 2018 2019

The Digitalisation of African Agriculture Report 2018   2019
  • Author : Tsan, Michael,Totapally, Swetha,Hailu, Michael,Addom, Benjamin K.
  • Publisher : CTA
  • Release : 30 June 2019
GET THIS BOOK The Digitalisation of African Agriculture Report 2018 2019

An inclusive, digitally-enabled agricultural transformation could help achieve meaningful livelihood improvements for Africa’s smallholder farmers and pastoralists. It could drive greater engagement in agriculture from women and youth and create employment opportunities along the value chain. At CTA we staked a claim on this power of digitalisation to more systematically transform agriculture early on. Digitalisation, focusing on not individual ICTs but the application of these technologies to entire value chains, is a theme that cuts across all of our