Difficult Conversations In A Week

✏Book Title : Difficult Conversations In A Week
✏Author : Martin Manser
✏Publisher : Hachette UK
✏Release Date : 2014-01-31
✏Pages : 128
✏ISBN : 9781471801112
✏Available Language : English, Spanish, And French

✏Difficult Conversations In A Week Book Summary : Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

📒Difficult Conversations In Medicine ✍ Elisabeth Macdonald

✏Book Title : Difficult Conversations in Medicine
✏Author : Elisabeth Macdonald
✏Publisher : OUP Oxford
✏Release Date : 2004
✏Pages : 231
✏ISBN : 0198527748
✏Available Language : English, Spanish, And French

✏Difficult Conversations in Medicine Book Summary : In all branches of medicine, effective communication between health care professionals and patients, families and carers is essential to ensure first-class treatment. Increasing public awareness of health issues and the ready availability of health information have lead the public to be morewidely informed about common conditions and the treatments available. Patients therefore attend a medical consultation better informed so the need for improved communication skills is even greater. This book aims to demystify the 'doctor-patient' relationship in order that patients and potentialpatients can more easily understand the information which doctors are seeking to convey as well as gaining some insight into the difficulties of communication from a doctor's perspective.Some conversations require specialised skills. Talking to people with difficult personalities and poor social skills can be challenging. Strong emotions of anger, frustration or distress need sensitive handling and particular age groups call on styles of address appropriate to their particularneeds. Using the expertise of experienced doctors from many specialties this book covers not only the theory behind good communication skills but also gives a wealth of practical advice.The book covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds. Outlines of possible clinical cases posingspecific problems are included with guidance on how to handle them.

✏Book Title : Effective Difficult Conversations
✏Author : Catherine Soehner
✏Publisher : American Library Association
✏Release Date : 2016-11-11
✏Pages : 128
✏ISBN : 9780838915271
✏Available Language : English, Spanish, And French

✏Effective Difficult Conversations Book Summary : In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

📒Difficult Conversations ✍ Douglas Stone

✏Book Title : Difficult Conversations
✏Author : Douglas Stone
✏Publisher : Penguin
✏Release Date : 2010-11-02
✏Pages : 352
✏ISBN : 9781101496763
✏Available Language : English, Spanish, And French

✏Difficult Conversations Book Summary : The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.

📒Le Week End ✍ Hanif Kureishi

✏Book Title : Le Week end
✏Author : Hanif Kureishi
✏Publisher : Faber & Faber
✏Release Date : 2013-10-07
✏Pages : 108
✏ISBN : 9780571312047
✏Available Language : English, Spanish, And French

✏Le Week end Book Summary : In Le Weekend, a couple - married for 30 years - spend their wedding anniversary in Paris. However, the romantic city soon becomes a backdrop to their increasingly bitter disputes about the state of their marriage - and their lives. But, as they gradually become part of the rhythm of the city - its cafes and monuments - the tension that has burdened them fades as they re-discover the playfulness and anarchy of their youth. Their melancholy dissolves in a sense of delight in irresponsibility, and gives them a new lease of life

✏Book Title : Managing Difficult People in a Week Teach Yourself
✏Author : David Cotton
✏Publisher : Hachette UK
✏Release Date : 2014-01-31
✏Pages : 128
✏ISBN : 9781471800368
✏Available Language : English, Spanish, And French

✏Managing Difficult People in a Week Teach Yourself Book Summary : The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success! Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues

✏Book Title : Dealing With Difficult People In A Week
✏Author : Naomi Langford-Wood
✏Publisher : Hachette UK
✏Release Date : 2012-07-06
✏Pages : 128
✏ISBN : 9781444158854
✏Available Language : English, Spanish, And French

✏Dealing With Difficult People In A Week Book Summary : The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

📒People First ✍ Leslie Grant

✏Book Title : People First
✏Author : Leslie Grant
✏Publisher : Routledge
✏Release Date : 2013-09-13
✏Pages : 144
✏ISBN : 9781317923879
✏Available Language : English, Spanish, And French

✏People First Book Summary : This book is a concise guide for school leaders who want to create good relationships with their teachers. It offers easy-to-implement ideas that will help you unite with teachers to increase student achievement together. People First provides research-based and practitioner-developed tips and strategies for administrators, instructional leaders, teacher leaders, and professional development specialists.

📒The Change Your Life Book ✍ Bill O'Hanlon

✏Book Title : The Change Your Life Book
✏Author : Bill O'Hanlon
✏Publisher : Simon and Schuster
✏Release Date : 2012-05-01
✏Pages : 144
✏ISBN : 9780757316326
✏Available Language : English, Spanish, And French

✏The Change Your Life Book Book Summary : Making dramatic life changes can be difficult. The true secret to life-long transformation, according to certified professional counselor Bill O'Hanlon, is to take baby steps; small, subtle changes will yield profound and lasting results when added together. In this concise book, O'Hanlon shares his simple formula for making the small changes that lead to big shifts: Change the Doing, Change the Viewing, and Change the Setting. Each simple concept is illustrated with examples of everyday challenges with easy-to-implement experiments for affecting transformation, as in this example from "Change the Viewing": Don't expect, be happy: Ken Keyes developed a simple strategy to be happy: Expect everyone and everything to be exactly as it is. When you are upset, he suggests, it is only because your expectations haven't been fulfilled and you are demanding that reality be as you want it to be, rather than how it is. So expect things to be as they are, and you'll be happy. For the next day or so, every time something happens within you or out in the world that could upset you, shift into expecting it to be exactly as it is. Tell yourself it is exactly as it is supposed to be. As a licensed marriage and family therapist and the author of more than thirty books, O'Hanlon understands that it often takes only simple adjustments to create a better life. With a therapist's keen understanding of what works, O'Hanlon offers straightforward advice that is reminiscent of chatting with a dear friend for achieving simple yet significant life changes.

📒My Desire For History ✍ Allan Bérubé

✏Book Title : My Desire for History
✏Author : Allan Bérubé
✏Publisher : UNC Press Books
✏Release Date : 2011-06-01
✏Pages : 344
✏ISBN : 9780807877982
✏Available Language : English, Spanish, And French

✏My Desire for History Book Summary : This anthology pays tribute to Allan Berube (1946-2007), a self-taught historian and MacArthur Fellow who was a pioneer in the study of lesbian and gay history in the United States. Best known for his Lambda Literary Award-winning book Coming Out Under Fire: The History of Gay Men and Women in World War II (1990), Berube also wrote extensively on the history of sexual politics in San Francisco and on the relationship between sexuality, class, and race. John D'Emilio and Estelle Freedman, who were close colleagues and friends of Berube, have selected sixteen of his most important essays, including hard-to-access articles and unpublished writing. The book provides a retrospective on Berube's life and work while it documents the emergence of a grassroots lesbian and gay community history movement in the 1970s and 1980s. Taken together, the essays attest to the power of history to mobilize individuals and communities to create social change.