Download or Read online Customer Care full in PDF, ePub and kindle. this book written by Frances Bee and published by CIPD Publishing which was released on 21 May 1999 with total page 80 pages. We cannot guarantee that Customer Care book is available in the library, click Get Book button and read full online book in your kindle, tablet, IPAD, PC or mobile whenever and wherever You Like. This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.
Customer Care
- Author : Frances Bee
- Publisher : CIPD Publishing
- Pages : 80 pages
- ISBN : 9780852927762
- Release : 21 May 1999
- Rating : 5/5 from 1 reviews