Big Data and Smart Service Systems

• Author : Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
• Publisher : Academic Press
• Release : 23 November 2016

Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable

• Author : Maria Maleshkova,Niklas Kühl,Philipp Jussen
• Publisher : Springer Nature
• Release : 26 January 2021

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the

• Author : Shaun West,Jürg Meierhofer,Christopher Ganz
• Publisher : Springer Nature
• Release : 25 June 2021

This book offers state-of-the-art descriptions of intelligent service innovations in industry, supported by novel scientific approaches. It gathers findings presented at the 3rd Intelligent Services Summit, which took place in Zurich in September 2020, and chiefly focused on the design and application of Digital Twin as an enabler for business development in the field of smart services. Divided into three parts, the book addresses the challenges involved in the successful development and implementation of smart services for industry and science, ranging

• Author : Hui Yang,Robin Qiu,Weiwei Chen
• Publisher : Springer Nature
• Release : 25 November 2019

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service

• Author : Yuriko Sawatani,James Spohrer,Stephen Kwan,Takeshi Takenaka
• Publisher : Springer
• Release : 05 October 2016

Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This

• Author : Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
• Publisher : Elsevier
• Release : 23 June 2021

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart

• Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
• Publisher : Springer
• Release : 16 October 2018

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of

• Author : Stephen L. Vargo,Robert F. Lusch
• Publisher : SAGE
• Release : 08 October 2018

Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic

• Author : Iris Reinhartz-Berger,Jelena Zdravkovic,Jens Gulden,Rainer Schmidt
• Publisher : Springer
• Release : 22 May 2019

This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019. The conferences took place in Rome, Italy, in June 2019. The 7 full and 2 short papers accepted for BPMDS were carefully reviewed and selected from a total of 20

• Author : Faïz Gallouj,Faridah Djellal
• Publisher : Edward Elgar Publishing
• Release : 31 August 2018

This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the

• Author : Lobosch Pannewitz
• Publisher : GRIN Verlag
• Release : 29 November 2018

Bachelor Thesis from the year 2017 in the subject Business economics - Company formation, Business Plans, grade: 1,3, Free University of Berlin (Fachbereich Wirtschaftswissenschaft), course: Wirtschaftsinformatik, language: English, abstract: The global economy is shifting labor from agriculture and manufacturing to services. Globe-spanning service-based business models enabled by information technology (IT) and increas-ingly specialized businesses and professions have transformed our economies. Service innova-tion is key in order to achieve growth for this more-service-focused-than-ever world economy to thrive. Scholars recognize a need for new

• Author : Bojan Lalic,Vidosav Majstorovic,Ugljesa Marjanovic,Gregor von Cieminski,David Romero
• Publisher : Springer Nature
• Release : 25 August 2020

The two-volume set IFIP AICT 591 and 592 constitutes the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2020, held in Novi Sad, Serbia, in August/September 2020. The 164 papers presented were carefully reviewed and selected from 199 submissions. They discuss globally pressing issues in smart manufacturing, operations management, supply chain management, and Industry 4.0. The papers are organized in the following topical sections: Part I: advanced modelling, simulation and data analytics in production and supply networks; advanced, digital

• Author : Gerhard Satzger,Lia Patrício,Mohamed Zaki,Niklas Kühl,Peter Hottum
• Publisher : Springer
• Release : 12 September 2018

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused

• Author : Pazos-Rangel, Rodolfo Abraham,Florencia-Juarez, Rogelio,Paredes-Valverde, Mario Andrés,Rivera, Gilberto
• Publisher : IGI Global
• Release : 02 October 2020

Natural language processing (NLP) is a branch of artificial intelligence that has emerged as a prevalent method of practice for a sizeable amount of companies. NLP enables software to understand human language and process complex data that is generated within businesses. In a competitive market, leading organizations are showing an increased interest in implementing this technology to improve user experience and establish smarter decision-making methods. Research on the application of intelligent analytics is crucial for professionals and companies who wish

• Author : Heinz D. Kurz,Marlies Schütz,Rita Strohmaier,Stella S. Zilian
• Publisher : Routledge
• Release : 27 February 2022

This Handbook provides a thorough discussion of the most recent wave of technological (and organisational) innovations, frequently called “smart” and based on the digitisation of information. The acronym stands for "Self-Monitoring, Analysis and Reporting Technology". This new wave is one in a row of waves that have shaken up and transformed the economy, society and culture since the first Industrial Revolution and have left a huge impact on how we live, think, communicate and work: they have deeply affected the